Project Management Professional (PMP) — Question 828

A customer support team has planned short, iterative cycles for working on customer-reported issues. Recently, there was a surge of high-priority issues that disrupted the original plan, and the team's manager is finding it difficult to manage the progress.

Which approach should the project manager suggest using?

Answer options

• A. Agile Scrum approach
• B. Agile Kanban approach
• C. Spiral approach
• D. Rapid application development approach

Correct answer: B

Explanation

The Agile Kanban approach is best suited for handling a fluctuating flow of tasks, such as a sudden increase in high-priority issues, as it allows for continuous delivery and flexibility. In contrast, the Agile Scrum approach is more structured with fixed sprints, which may not accommodate the urgent changes as effectively. The Spiral approach focuses on risk management and is not specifically designed for ongoing task management, while the Rapid application development approach is geared towards quick prototyping and may not address the support team's needs efficiently.