Project Management Professional (PMP) — Question 768

A client has asked the project manager for the program status report. The project manager sends the report and then realizes that they accidentally included another manager from the client's organization on the email.

What should the project manager do?

Answer options

• A. Contact the other manager and ask them to delete the email.
• B. Inform the client and their supervisor about the mistake.
• C. Wait for the client's feedback regarding the report.
• D. Resend the email to the client, excluding the other manager.

Correct answer: B

Explanation

The correct answer is B because it is important for the project manager to be transparent about the mistake and inform both the client and their supervisor to maintain trust and integrity. Option A is ineffective since the other manager is not obligated to delete the email, and options C and D do not address the mistake appropriately.