Project Management Professional (PMP) — Question 751

A project sponsor is promoting the use of a new technology that has not yet been approved. The technology guarantees cost savings and a delivery ahead of schedule. However, the operational support at project completion is uncertain as the service organization expressed an inability to provide support without approval of the new technology.

What should the project manager do to resolve the conflict?

Answer options

• A. Seek to understand the project stakeholders’ needs in an effort to support the new technology.
• B. Communicate the project’s progress to the stakeholders and promote the new technology.
• C. Maintain and adhere to project plans to ensure the project delivers successful outcomes.
• D. Acknowledge the lack of approval and focus on a resolution that will benefit the customer.

Correct answer: D

Explanation

The correct answer, D, emphasizes the importance of acknowledging the lack of approval for the technology and working towards a resolution that serves the customer's interests. Options A and B focus on promoting the technology without addressing the approval issue, while option C suggests sticking to the plans, which may not address the underlying conflict effectively.