Project Management Professional (PMP) — Question 747

A project manager finds a mistake with an important server acquisition. The acquisition was expected for a critical path activity but has not arrived yet, causing significant impacts on time and cost. The team member responsible for this activity argues that they sent several emails to the supplier but received no reply.

Which document should be used to help avoid this kind of situation?

Answer options

• A. Communications management plan
• B. Escalation process
• C. Statement of work (SOW)
• D. Stakeholder register

Correct answer: A

Explanation

The Communications management plan outlines how project communications should be managed, ensuring that all stakeholders are informed and that there is a clear process for communication, which could help avoid the situation of unanswered emails. The Escalation process is useful for addressing issues that arise but does not prevent communication failures. The Statement of work (SOW) defines project deliverables but does not cover communication protocols, while the Stakeholder register identifies stakeholders but lacks the communication guidelines needed to prevent misunderstandings.