Project Management Professional (PMP) — Question 70

A project manager encounters a governance issue during the project execution phase. One of the team members complains about receiving assignments from multiple people and states they are not able to work effectively.
What should the project manager establish first in the project governance structure?

Answer options

• A. Clear project work breakdown structure (WBS) and timeline
• B. Resource management and conflict resolution plan
• C. Risk management and issues resolution plan
• D. Clear responsible, accountable, consult, and inform (RACI) matrix

Correct answer: D

Explanation

The correct answer is D, as establishing a clear RACI matrix clarifies roles and responsibilities, which can prevent conflicts caused by overlapping assignments. Options A, B, and C, while important, do not directly address the governance issue of role confusion and task assignment that the team member is experiencing.