Project Management Professional (PMP) — Question 649

A project is being executed in multiple phases. Midway through, the customer wants to bring in a new tool to replace the existing software in the project as part of their improvement program. The project team has identified the changes and submitted the change request to the customer for approval

What should the project manager do next?

Answer options

• A. Prioritize the impact of the change and modify the project management plan.
• B. Inform management of the customer's organizational change.
• C. Examine the business value of the change request.
• D. Perform a team-skills versus project-skills analysis.

Correct answer: C

Explanation

The correct answer is C because evaluating the business value of the change request helps in determining if the proposed tool aligns with the project's goals and justifies the change. Options A and B do not directly address the customer's request, while D focuses on team abilities rather than the impact of the change on project value.