Project Management Professional (PMP) — Question 641

A project manager is assigned to a parachute development project. Two of the key project resources have a disagreement regarding a requirement.

What should the project manager do?

Answer options

• A. Refer to the ground rules that were set at the beginning of the project to help resolve the conflict.
• B. Reassign both of the resources to a different project to avoid conflict.
• C. Consider recommendations from a resource who has more experience with this situation.
• D. Define an action plan based on the project manager’s experience.

Correct answer: A

Explanation

The correct answer is A because referring to the ground rules established at the project's start provides a structured approach to conflict resolution, ensuring that all team members adhere to agreed-upon protocols. Options B and C may lead to unresolved issues or reliance on external opinions, while D relies solely on the project manager's subjective experience, which may not be applicable to the current conflict.