Project Management Professional (PMP) — Question 605

During the execution phase, the project manager discovered that the deliverables are not meeting the quality specifications requested by the main stakeholder. This has caused the schedule performance index (SPI) to deteriorate from 0.98 to 0.72 and the cost performance index (CPI) from 1.5 to 1.1.

What action should the project manager take to mitigate the issue of the deliverables being rejected during the next iteration?

Answer options

• A. Submit a change request to prioritize resolutions for the quality issue to minimize the impact on the rest of the deliverables.
• B. Reinforce the definition of done (DoD) during sprint planning so that the team has a common understanding of expectations.
• C. Create a dedicated sprint to complete all of the pending specifications from previous sprints.
• D. Assure that the product backlog is properly prioritized to avoid dependencies that cause rejection.

Correct answer: B

Explanation

The correct answer is B because reinforcing the definition of done (DoD) helps the team align on quality expectations and reduces the risk of future deliverables being rejected. Option A suggests a change request, which may not address the immediate quality concerns effectively. Option C could lead to further complications without resolving the underlying quality issues, while option D focuses on prioritization but does not directly address the quality specifications needed.