Project Management Professional (PMP) — Question 59

A project manager is leading a large-scale project that involves 70 stakeholders. The project manager has heard various comments and expectations from the customers, some of which are contradictory. Consequently, some requirements are not clear.
What should the project manager do to build consensus regarding the requirements?

Answer options

• A. Escalate the issue to the management team for their review and guidance
• B. Create a survey template to collect feedback from stakeholders to reach an agreement
• C. Organize a face-to-face meeting with all stakeholders to understand their interests and concerns
• D. Leverage expert judgment to determine the requirements that should be considered

Correct answer: C

Explanation

Organizing a face-to-face meeting allows the project manager to directly engage with stakeholders, fostering open dialogue to clarify interests and resolve conflicts, which is crucial for consensus. While escalating to management or creating surveys might provide some insights, they do not facilitate immediate and interactive communication needed to address conflicting requirements as effectively as a direct meeting. Leveraging expert judgment alone does not involve stakeholder input, which is essential in this scenario.