Project Management Professional (PMP) — Question 589

Two functional managers disagree on key features of one deliverable during the planning of a project. The project manager discovers that each manager included requirements that contradict each other. The functional managers do not want to meet with each other to find a solution. This situation has been escalated to the sponsor who requests a meeting with them.
What strategy should the project manager use to resolve this conflict in the meeting?

Answer options

• A. Explain to the managers that the contradicting requirements are being considered for implementation in the project
• B. Explain to the managers that only one of the two requirements can be implemented, and submit a change request
• C. Ensure that both managers understand the requirements and search for a solution that best satisfies this deliverable
• D. Request that the managers explain why each requirement must be implemented and decide by considering the cost and benefits

Correct answer: C

Explanation

The correct answer is C because it focuses on collaboration and understanding between the managers, which is essential for resolving conflicts. Answer A merely acknowledges the issue without seeking resolution, B limits options prematurely, and D could lead to further contention rather than a cooperative solution.