Project Management Professional (PMP) — Question 545

During the last sprint review, the mam stakeholder complained that the product was missing many features they had been expecting The project team argued that every increment met the acceptance criteria and was approved by the mam stakeholder The cost performance index (CPI) of the project is 1 15 and the schedule performance index (SPI) is 1.43 What should the project manager do?

Answer options

• A. Ask the project team to perform the modifications since the project budget and schedule can support them.
• B. Ask the stakeholder to submit a change request to increase the budget and time for the modifications requested.
• C. Explain to the stakeholder that since the acceptance criteria for every increment were met the project can be closed.
• D. Analyze the reason for the gap in understanding with both sides and negotiate a solution.

Correct answer: D

Explanation

The correct answer is D because it addresses the communication gap between the project team and the stakeholder, seeking to find a resolution that satisfies both parties. Answer A ignores the stakeholder's concerns, while B unnecessarily complicates the process with a change request. Answer C dismisses the stakeholder's feedback without addressing the underlying issue.