Project Management Professional (PMP) — Question 524

A project manager is implementing a new software system. Some department staff members are questioning the necessity of the change and feel the new system will impede their current processes.
What should the project manager have done at the start of the project to prevent this resistance'?

Answer options

• A. Created a communications management plan that outlined the method of communicating to stakeholders
• B. Ensured that the company culture encourages changes before accepting the project
• C. Encouraged leadership to discuss the change with departments that are typically resistant to change
• D. Involved stakeholders from all levels of the company so everyone understands the change

Correct answer: D

Explanation

The correct answer is D, as involving stakeholders from all levels helps to foster understanding and acceptance of the change, reducing resistance. Options A, B, and C, while beneficial, do not directly address the need for comprehensive stakeholder involvement, which is crucial for successful change management.