Project Management Professional (PMP) — Question 505

A project manager is managing a large project. During a review meeting, the project manager discovers that one of the team members who use to be a high performer was not able to complete their work on time.

What should the project manager do?

Answer options

• A. Talk to the team member to determine why their performance changed.
• B. Talk to the team member's manager to provide more training.
• C. Talk to the team member and a human resources (HR) representative.
• D. Talk to the project lead and ask them to allocate less demanding tasks.

Correct answer: A

Explanation

The correct answer is A because directly engaging with the team member allows the project manager to understand the root cause of the performance issue. Options B and C may be premature, as they involve external parties without first addressing the individual’s perspective. Option D does not address the underlying issue and could undermine the team member's confidence.