Project Management Professional (PMP) — Question 450

Several components of an expensive manufacturing project have been returned by the customer. The customer is complaining that the quality of the components is poor and is concerned that, as a result, their products will be returned due to quality issues. The project manager is certain that quality has been maintained.
How should the project manager communicate with the customer to help assure them that the project has produced quality products?

Answer options

• A. Show the customer the tolerance and control limits.
• B. Show the customer sample results from the current batch.
• C. Show the customer a sample history of quality.
• D. Show the customer the quality control measurements.

Correct answer: D

Explanation

The correct answer is D because showing the customer the quality control measurements provides concrete evidence of the quality assurance processes that were followed during production. Options A and B may not provide a comprehensive view of the overall quality, while option C, though informative, lacks the immediate relevance of the current project's quality control data.