Project Management Professional (PMP) — Question 443

An agile team member received certification on a new tool; however, this team member is complaining that the rest of the team is not using the tool due to lack of knowledge.
How should the servant leader apply emotional intelligence to leverage this situation to benefit the project?

Answer options

• A. Request budget to reward the team member so others will be motivated to obtain the same certification.
• B. Promote the team member to product owner to leverage the new knowledge with the clients.
• C. Ask the team member to use their recently acquired knowledge to develop and provide training to the team.
• D. Provide an incentive to team members who begin using the new tool on this project.

Correct answer: C

Explanation

The correct answer is C because training the team will increase their knowledge and ability to use the tool effectively. Options A and D focus on incentives rather than addressing the knowledge gap, while B unnecessarily elevates the team member's role instead of utilizing their skills to educate the team.