Project Management Professional (PMP) — Question 439

There is frequent conflict between two project team members working on a project. This has caused a negative impact on the project.
How should the project manager handle this situation?

Answer options

• A. Counsel both team members and caution them with a final warning.
• B. Relocate the two project team members into different project teams.
• C. Escalate the issue to the human resources (HR) manager before a larger problem develops.
• D. Help cultivate self-awareness between the two team members through emotional intelligence (EI).

Correct answer: D

Explanation

The correct answer is D because fostering self-awareness through emotional intelligence can help the team members understand their behaviors and improve their interactions. Option A is too punitive and may escalate tensions rather than resolve them. Option B may not address the underlying issues, and option C could be premature if the conflict can be resolved internally.