Project Management Professional (PMP) — Question 403

Close to the end of a project, a customer claims that some deliverables have not been met and starts initiating change requests.
What should the project manager do next?

Answer options

• A. Refer to the requirements traceability matrix.
• B. Escalate the change request to the project sponsor.
• C. Revise the project scope baseline.
• D. Review the approved project charter.

Correct answer: A

Explanation

The correct answer is A because the requirements traceability matrix helps to verify whether all project deliverables have been completed according to the initial specifications. Options B, C, and D do not address the immediate need to confirm whether the deliverables were indeed met based on the documented requirements.