Project Management Professional (PMP) — Question 4

A team member who is working on a critical project deliverable reported that their computer is not working. The IT department says that due to a high workload, they will not be able to provide assistance for 1 week.
How should the project manager address this situation?

Answer options

• A. Use project reserves to buy new equipment to avoid an impact to the critical path of the project
• B. Schedule a meeting with the project sponsor to request a budget to buy or rent a new computer
• C. Explore options with the IT department to expedite the necessary repairs based on criticality of the project
• D. Ask the team member to find an innovative solution or workaround to overcome the issue and avoid project delays

Correct answer: C

Explanation

The correct answer is C because it directly addresses the urgency of the project by seeking to expedite the repairs, which is essential for maintaining the timeline. Options A and B involve purchasing new equipment, which may not be feasible or timely given the situation, while D puts the burden on the team member without addressing the core issue of equipment failure.