Project Management Professional (PMP) — Question 390

A few virtual team members are located in a region that generally has good internet connectivity. However, they frequently experience connectivity issues joining team calls during the day.
What should the project manager do?

Answer options

• A. Determine what the problem is and develop an action plan
• B. Ask the team members to use chat tools as an alternative to calls
• C. Procure tools that consume less bandwidth for internet calls
• D. Record the meeting to share with the team members who were unable to join

Correct answer: A

Explanation

The correct answer is A because it is essential to first identify the root cause of the connectivity issues before implementing any solutions. The other options, while they may provide temporary relief, do not address the underlying problem and could lead to ongoing frustrations for the team members affected.