Project Management Professional (PMP) — Question 326

A project manager is acting as a scrum master in a hybrid project and is dealing with a conflict between team members.
What strategy should be used to handle this conflict?

Answer options

• A. Sort conflicts into two groups: positive and negative
• B. Place conflicts into categories: structural and interpersonal
• C. Place conflicts on a shared conflict list and ensure it is visible
• D. Review conflicts during daily Scrum so they are handled in a timely manner

Correct answer: B

Explanation

The correct answer is B because distinguishing between structural and interpersonal conflicts helps in identifying the root cause and addressing it effectively. Option A is misleading as it does not provide a clear framework for resolution, while option C lacks a proactive approach to resolving issues. Option D, although timely, does not categorize the conflicts for better understanding and resolution.