Project Management Professional (PMP) — Question 296

A company has rolled out the latest retail management system, and the project has been handed over to operations. The operations team finds that many of the day-to-day requirements are not covered in the system, and support for the project has limited hours. The project team has dissolved and the contract resources are no longer working on the project. As a result, the operations team has been facing numerous customer issues.
What should the project lead have done initially to avoid this situation?

Answer options

• A. Involved operations stakeholders during planning
• B. Reviewed the project management plan
• C. Increased support hours for the hours of operation
• D. Created a detailed operations manual

Correct answer: A

Explanation

The correct answer is A because involving operations stakeholders during the planning phase ensures that their requirements and concerns are addressed from the outset, reducing the likelihood of issues post-implementation. Options B, C, and D may help in some ways, but they do not directly address the need for stakeholder involvement, which is crucial for aligning the system with operational needs.