Project Management Professional (PMP) — Question 276

Some of the team members who are working on a new software tool are in a public space, arguing over a new feature being coded instead of completing the coding.
How should the project manager handle this situation and get the team to complete the task?

Answer options

• A. Contact the human resources (HR) department to tell them there is an argument in a public space and that they need to intervene immediately.
• B. Engage in the conversation in the public space by telling them the expectations of the feature and advise them to return to their workspace.
• C. Listen to the argument from a nearby location to understand the situation, then offer insight into the features when the team is calm.
• D. Bring the team members to the meeting room to discuss the new feature and to reach a common understanding of the necessary coding.

Correct answer: D

Explanation

The correct answer is D because bringing the team members into a meeting room allows for a focused discussion that can help resolve their differences and clarify the coding requirements. Options A and B do not directly address the need for resolution, while option C delays intervention and may not effectively resolve the conflict.