Project Management Professional (PMP) — Question 27

A team is delivering features to a customer at every iteration. After completing each iteration, the customer is invited for a review. However, the customer is frequently not available and the review is often delayed, which results in increased rework for the team.
What should the project manager do?

Answer options

• A. Include the customer in daily project activities to gain the required guidance
• B. Plan ahead and define the best way to review the deliverables with the customer
• C. Request the customer to clarify all requirements at the start of each iteration
• D. Ask the customer to review the deliverables in each iteration based on their availability

Correct answer: B

Explanation

The correct answer is B because planning ahead for reviews allows the project manager to establish a structured approach that accommodates the client's schedule, minimizing delays. Option A may lead to overwhelming the customer with daily activities, while C and D do not address the underlying issue of the customer's unavailability during reviews.