Project Management Professional (PMP) — Question 265

A project manager is managing the transition to operations. The project sponsor wants to ensure that good support is provided to the end users.

What should the project manager do?

Answer options

• A. Ensure that comprehensive documentation is handed over.
• B. Ask the project team to provide operational support for 1 year.
• C. Ensure that knowledge is transferred to the operations team.
• D. Ensure that the user guide is detailed and has clear instructions.

Correct answer: C

Explanation

The correct answer is C because transferring knowledge to the operations team is essential for ensuring they can effectively support end users. Options A and D focus on documentation rather than direct knowledge transfer, while B suggests prolonged operational support, which may not be sustainable or necessary.