Project Management Professional (PMP) — Question 20

A key project stakeholder has started to escalate all issues and main requirements to the project sponsor. The project manager is concerned about the team not receiving direct communications from this stakeholder.
Which two actions should the project manager take to improve the relationship with the stakeholder? (Choose two.)

Answer options

• A. Provide training to the team on emotional intelligence and status reporting techniques
• B. Promote an adaptive and transparent environment where the team can easily communicate with the stakeholders
• C. Share weekly status reports with detailed information about the project and team performance
• D. Submit performance reports and task assignments to keep the stakeholder informed
• E. Schedule regular meetings with the key stakeholder to provide updates and receive feedback

Correct answer: B, E

Explanation

Option B is correct because fostering an adaptive and transparent environment encourages open communication, which can help mitigate issues escalated to the sponsor. Option E is also correct as scheduling regular meetings allows for direct interaction, enabling the project manager to address stakeholder concerns effectively. The other options focus on reporting and training, which do not directly enhance the relationship or facilitate direct communication.