Project Management Professional (PMP) — Question 195
A project's customer is furious. When the customer arrived at the project site, they discovered that one of their requirements was not met.
What should the project manager do?
Answer options
- A. Discuss and agree with the customer to implement the missing requirement
- B. Refer to the requirements traceability matrix and analyze the requirement
- C. Consult the scope management plan with the customer to understand the gap
- D. Analyze the benefits management plan and implement the needed change
Correct answer: B
Explanation
The correct answer is B because referring to the requirements traceability matrix allows the project manager to verify which requirements were documented and whether the missing requirement was included. Options A, C, and D may involve discussions and reviews, but they do not focus on analyzing the documentation that confirms the original requirements, which is crucial in this scenario.