Project Management Professional (PMP) — Question 171

A project manager is part of a global project team and is in charge of managing the scope defined by their country. There is a clear division regarding which pieces of the scope should be treated by global and local teams. During the last sprints, the project manager has been receiving requests that the global team should handle.
What should the project manager do in this situation?

Answer options

• A. Assess the team's capacity to absorb the workload
• B. Evaluate and understand the cause of the conflict
• C. Escalate the situation to the project sponsor
• D. Reject the workload back to the global team

Correct answer: B

Explanation

The correct answer is B because understanding the root cause of the conflict is essential to address the miscommunication regarding scope responsibilities. Options A, C, and D do not directly resolve the underlying issue, which could lead to ongoing problems in project coordination.