Project Management Professional (PMP) — Question 1390

A customer calls the project manager to express concern about a project team member who has been making changes within the live environment without approval. The team member mentioned that the customer called and asked them to make the changes.

What should the project manager do next?

Answer options

• A. Organize a meeting to mediate the relationship between the customer and the team member to ensure no feelings are hurt.
• B. Explain to the customer that the team member was just trying to help and the changes can be reverted if necessary.
• C. Ask the customer to email all requests directly to you and you will ensure they are actioned by the correct team member.
• D. Reinforce the value of documenting and approving all change requests and ask the customer to issue these through the agreed channels.

Correct answer: D

Explanation

The correct answer is D because it emphasizes the necessity of following proper procedures for change requests, which helps maintain project integrity. Options A and B do not address the underlying issue of unauthorized changes, while option C may not ensure accountability for future requests.