Project Management Professional (PMP) — Question 1345

A project team is experiencing conflict between two team members. Team member A feels that team member B is always talking over team member A and does not listen to any advice. Team member B is not willing to listen to feedback.

What should the project manager do to resolve the issue?

Answer options

• A. Report the performance issue to both of the team members' supervisors.
• B. Review the ground rules for collaboration within the team.
• C. Modify the communications management plan and resend it to the team.
• D. Move one of the team members to a different project team.

Correct answer: B

Explanation

The correct answer is B, as reviewing the ground rules for collaboration can help establish a framework for respectful communication and teamwork. This approach fosters understanding and encourages both team members to adhere to collaborative norms. The other options, such as reporting to supervisors or moving a team member, do not directly address the interpersonal conflict and may exacerbate the situation.