Project Management Professional (PMP) — Question 1261

A project manager has expertise in the technical domain. The project manager frequently demonstrates unacceptable behavior toward other team members; however, when confronted, the project manager denies this behavior.
What is the reason for the project manager's behavior?

Answer options

• A. The project manager lacks necessary empathy.
• B. The project manager lacks emotional intelligence (EI).
• C. The project manager was not properly trained.
• D. The project manager is in the wrong project role.

Correct answer: B

Explanation

The correct answer is B because emotional intelligence (EI) encompasses the ability to recognize and manage one's own emotions and the emotions of others, which is essential for appropriate interpersonal behavior. Option A, while related, specifically addresses empathy, which is just one aspect of emotional intelligence. Option C implies a lack of training, which does not necessarily account for the denial of behavior, and option D suggests a misalignment in role rather than a personal emotional issue.