Project Management Professional (PMP) — Question 1251

A client mentioned that in the past 2 months, they have not been invoiced for completed work. The client has communicated that they will release the funds for other activities it the invoices are not sent.
What should the project manager do next?

Answer options

• A. Work with the client and agree on a schedule to provide them with the invoices
• B. Reach out to the billing team and instruct them to issue the invoices immediately
• C. Review the previous billing information and prepare a corrective action plan
• D. Communicate and inform the client to go ahead and release the funds

Correct answer: C

Explanation

The correct answer is C because reviewing previous billing information and creating a corrective action plan addresses the underlying issue and ensures that future billing processes are improved. Options A and B focus on immediate actions without addressing the root cause, while option D encourages the client to release funds without resolving the invoicing problem.