Project Management Professional (PMP) — Question 1247

A hybrid project team is working on an upgraded version of software for their product owner. The team is also responsible for supporting the existing product and customers. For the last three sprints, the team had to stop their project work and focus on major support items for the product owner. The testers are struggling to cope with the constant changes to the plan, which has resulted in a number of emotional outbursts.

How should the project manager proceed?

Answer options

• A. Schedule a session with the team to discuss the issues and work with them to define a plan to manage the sprints going forward
• B. Schedule a session with the product owner to explain that no support items can be taken into the sprints going forward
• C. Ask human resources (HR) to send the team members to a change management workshop
• D. Request a replacement for those team members who are unhappy with this way of working

Correct answer: A

Explanation

The correct answer is A because it encourages open communication and collaboration within the team, allowing them to address their concerns and develop a manageable plan for future sprints. Options B and C do not involve the team in the decision-making process and may lead to further dissatisfaction, while option D is not a constructive solution and could disrupt team dynamics.