Project Management Professional (PMP) — Question 1228

A project manager is managing a project to deploy new software to 200 end users. During the implementation, there is a missed process that caused some of the users to lose their computer data.
What should the project manager do first?

Answer options

• A. Meet with the team to discuss the root cause and encourage the team to take note of it and continue to focus on the deployment.
• B. Record this case until the final lessons learned session is complete to prevent impacting the team's morale during implementation.
• C. Meet with the team members and request they conduct a review of the case by providing feedback as lessons learned.
• D. Invite a consultant to review the process in order not to repeat the same issue and share the results with the team.

Correct answer: A

Explanation

The correct answer is A because addressing the root cause promptly helps the team understand the mistake and refocuses their efforts on the deployment, ensuring that morale remains high. Options B and D delay action, which could allow further issues to occur. Option C, while useful, is secondary to immediately addressing the existing problem with the team.