Project Management Professional (PMP) — Question 1186

A project manager accepts a delivery at the project site but the items are of a poor quality. The project manager gets the local vendor to fix the items but more deliveries from this vendor are expected.
What should the project manager do going forward?

Answer options

• A. Allocate extra time to inspect deliveries for quality assurance upon arrival at the site
• B. Review the contract requirements and ask for the applicable evidence for quality assurance
• C. Have the vendor issue the quality documentation prior to the next delivery
• D. Call the vendor and have them verbally guarantee the quality of the next site delivery

Correct answer: B

Explanation

The correct answer is B because reviewing the contract requirements allows the project manager to ensure that the vendor meets quality standards as specified. Option A, while helpful, does not address the underlying issue of vendor accountability. Option C is proactive but still relies on the vendor's honesty regarding quality documentation. Option D is insufficient since a verbal guarantee lacks the formality and reliability of documented evidence.