Project Management Professional (PMP) — Question 1176

During the project quality control process, the project manager realizes that the quality management plan does not include how the final user will perceive the benefits of the new product compared with the actual product. What should the project manager do first?

Answer options

• A. Ask the product manager to include the final user tests in the quality management plan.
• B. Ask the quality manager to include the final user tests in the quality management plan.
• C. Let the product go to market and wait for customer feedback regarding quality.
• D. Submit a change request to analyze a new set of quality tests.

Correct answer: D

Explanation

The correct answer is D because submitting a change request allows for a formal evaluation of the quality tests to ensure they meet user expectations. Options A and B do not address the need for a comprehensive analysis of the quality tests, while option C risks customer dissatisfaction by launching without proper assessment.