Project Management Professional (PMP) — Question 1174

During project execution, a conflict occurs between the project manager and one of the team members at every project team meeting. The ongoing conflict is preventing tasks and deliverables from being completed. The project manager contemplates changing their leadership style.
What should the project manager do?

Answer options

• A. Review the set of responsibilities with the team member
• B. Avoid the team member to prevent further conflicts
• C. Escalate the situation to the project sponsor
• D. Review the personnel skill documents

Correct answer: A

Explanation

The correct answer is A because reviewing the responsibilities with the team member can clarify expectations and reduce misunderstandings, potentially resolving the conflict. Option B is ineffective as avoiding the team member does not address the underlying issue. Escalating the situation to the project sponsor (Option C) might be premature without first attempting to resolve the conflict directly. Option D does not directly address the conflict and may not be relevant to the situation at hand.