Project Management Professional (PMP) — Question 1157

A business analyst on the project meets the customer in the elevator and says that due to constant changes in requirements, the development of the product will take more time than expected. What should the project manager do?

Answer options

• A. Submit a change request to the change control board (CCB) in order to reflect the new requirements and longer timeline of the project.
• B. Point out to the project team and the customer that all information concerning the timeline of the project should be communicated by the project manager.
• C. Refer to the resource management plan to find out if more business analysts may be assigned to process the requirements changes.
• D. Explain that distribution of important news can only be done using traceable communication methods.

Correct answer: B

Explanation

The correct answer is B because the project manager must ensure that all project-related communications are centralized to maintain clarity and accountability. Options A, C, and D address specific actions but do not prioritize the essential communication aspect that the project manager must establish with both the team and the customer.