Project Management Professional (PMP) — Question 114

During a project's execution phase, two team members are having conflicts with other team members within the team on technical and interpersonal levels.

Which two actions should the project manager take first to address this conflict? (Choose two.)

Answer options

• A. Plan to resolve the team members' conflicts after the sprint and focus on achieving the goal.
• B. Arrange individual meetings with the team members who cannot work together effectively.
• C. Address the conflict during team meetings for the entire team to participate and find solutions.
• D. Ask human resources (HR) to intervene before it escalates and affects the team's performance.
• E. Discuss the conflict early among the affected team members using a direct, collaborative approach.

Correct answer: B, E

Explanation

The correct actions are to arrange individual meetings with the conflicting team members (B) and to discuss the conflict directly and collaboratively (E). This allows for a focused resolution without the pressure of a larger audience. The other options either delay resolution (A), involve the entire team unnecessarily (C), or escalate the issue to HR too soon (D).