Project Management Professional (PMP) — Question 1123

One team member is complaining about an agreement made during the last meeting. That team member was present at the meeting and participated in the decisions registered in the meeting minutes.

What should the project manager do next?

Answer options

• A. Schedule a new meeting to evaluate the agreement and negotiate a new one.
• B. Meet with the team member and search for the root cause of their behavior.
• C. Arrange an additional meeting with the team to communicate the agreement made during the last meeting.
• D. Talk with the team member and explain that once the meeting ended, the agreement must be respected.

Correct answer: B

Explanation

The correct answer is B because addressing the team member's concerns directly allows for an understanding of their perspective and can uncover any underlying issues. The other options, while they may seem helpful, do not directly address the root cause of the dissatisfaction and may lead to further confusion or conflict.