Project Management Professional (PMP) — Question 1117

A project manager receives a serious complaint from a functional manager about a team member. What should the project manager do?

Answer options

• A. Support the team member and provide documentation to the functional manager proving their performance.
• B. Replace the team member immediately to maintain a good relationship with the functional manager.
• C. Protect the team member and ask the project sponsor to minimize any external interruptions.
• D. Discuss the issue with the functional manager to understand the reason for the complaint.

Correct answer: D

Explanation

The correct answer is D because discussing the issue with the functional manager allows the project manager to gather more information and context about the complaint, which is essential for addressing the situation appropriately. Option A may escalate tensions without resolving the issue, while option B could lead to unnecessary disruptions in the team. Option C does not address the root cause of the complaint.