Project Management Professional (PMP) — Question 1116

A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided details to the customer 2 weeks ago and set up a weekly conference call to effectively communicate with them, but the customer has not been participating in the calls.

How should the project manager handle this situation?

Answer options

• A. Request a change in the contract to include the shipment in the project management plan.
• B. Find the root cause of the issue and discuss the customer's current engagement.
• C. Inform the customer that subsequent packages cannot be manufactured.
• D. Request a delivery date extension from the customer.

Correct answer: B

Explanation

The correct answer is B because understanding the root cause of the customer's lack of participation is essential to resolve the issue effectively. Options A, C, and D do not address the core problem of customer engagement and may lead to further complications without solving the underlying issue.