Project Management Professional (PMP) — Question 1052

A project team working on a hybrid project is struggling to achieve customer satisfaction. The team states that the customer keeps changing their priorities. Meanwhile, the customer argues that the project team does not understand their needs.

What should the project manager do?

Answer options

• A. Meet with the customer and the project team to understand the problem.
• B. Hire an external organization to audit the project and deliverables.
• C. Ask the product owner to explain the customer needs to the project team.
• D. Escalate to the project sponsor and request immediate intervention.

Correct answer: A

Explanation

The correct answer is A because meeting with both the customer and the project team allows for direct communication and clarification of issues, fostering a better understanding of the needs and priorities. Option B is not ideal as hiring an external auditor may not address the immediate communication problem. Option C could help but does not involve direct engagement with the customer, and option D may escalate the situation unnecessarily without attempting to resolve it collaboratively.