Project Management Professional (PMP) — Question 1033

During a team meeting the new agile project manager becomes aware that there are many complaints from the customer regarding project stability and other critical issues. A team member states that the deliverables were developed by experienced employees who confirmed that the project was stable.

How should the new project manager address these concerns?

Answer options

• A. Allow the agile team to decide what they are able to deliver in each iteration
• B. Ask the team for additional feedback and add tasks to the task board
• C. Document the customer's complaints and critical issues in the issue log
• D. Hold a brainstorming session to identify the root cause of the complaints

Correct answer: D

Explanation

The correct answer is D, as holding a brainstorming session can help the team collaboratively identify the underlying issues causing customer complaints. Option A does not directly address the concerns, while B merely seeks feedback without investigating the root cause. C focuses on documentation rather than resolution, which is not an effective immediate response to customer dissatisfaction.