PMI Professional in Business Analysis (PMI-PBA) — Question 98

A business analyst is working on a project to update the user interface for a legacy procurement system. An end user raises concerns that the new solution will not support their core business processes.
How could the business analyst address the end user’s concerns about the new interface?

Answer options

• A. Develop a prototype to gather functional requirements.
• B. Document the business data objects using an entity relationship diagram.
• C. Consult the stakeholder register to evaluate if the user has authority to influence the project.
• D. Develop a use case package to support the user interface.

Correct answer: D

Explanation

The correct answer, D, is appropriate because developing a use case package will help illustrate how users interact with the new interface, ensuring it aligns with their business processes. Option A, while useful, focuses on gathering requirements rather than directly addressing concerns. Option B is not suitable as it deals with data modeling rather than user interface concerns. Option C does not help with the user's worries about the interface itself.