PMI Professional in Business Analysis (PMI-PBA) — Question 90

A business analyst is working on a project’s acceptance criteria. In an early collaboration with the company’s stakeholders, the business analyst identified several user groups within the company: “Purchaser,” “Shipper,” “Customer,” and “Agent”. The user groups categorize stakeholders with similar needs and create a detailed narrative.
Which technique did the business analyst use for evaluating the solution’s acceptance criteria?

Answer options

• A. Job analysis
• B. Stakeholder analysis
• C. Persona analysis
• D. Risk analysis

Correct answer: B

Explanation

The correct answer is B, Stakeholder analysis, as it involves identifying and categorizing stakeholders based on their needs, which the analyst did by defining user groups. Job analysis (A) focuses on job roles rather than stakeholder needs, persona analysis (C) creates fictional characters representing user types but is less formal than stakeholder analysis, and risk analysis (D) evaluates potential issues rather than stakeholder requirements.