PMI Professional in Business Analysis (PMI-PBA) — Question 49

After implementation of the product, the customer reports defects. What is the best course of action to take?

Answer options

• A. Escalate the issue to the project manager since the acceptance was given by the customer.
• B. Do nothing since the solution is now the responsibility of the operations manager.
• C. Compare reported defects with user acceptance test results.
• D. Involve the end users and plan a new round of acceptance tests to check the gaps.

Correct answer: C

Explanation

The correct answer is C because comparing reported defects with user acceptance test results helps to identify if the issues were present during testing or if they arose after implementation. Option A is incorrect because escalating the issue does not address the defects directly. Option B is wrong as it neglects customer feedback. Option D, while involving end users is valuable, does not directly address the immediate need to analyze existing test results.