PMI Professional in Business Analysis (PMI-PBA) — Question 40

A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume reporting required by the company’s financial department. The business analyst for the project determines that the selection criteria needed was not specified in the system requirements or design specifications.
Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement was missed?

Answer options

• A. Root cause analysis, fishbone diagram, and/or the Five Whys
• B. Scope modeling, Ishikawa diagram, and/or the Five Whys
• C. Root cause analysis, problem tracking, and/or benchmarking
• D. Cause and effect diagram, brainstorming, and/or the Five Whys

Correct answer: A

Explanation

The correct answer is A because root cause analysis, fishbone diagrams, and the Five Whys are effective techniques for uncovering the underlying reasons for missed requirements. Options B, C, and D include techniques that may not specifically target the analysis of requirement omissions, making them less suitable for this scenario.