PMI Professional in Business Analysis (PMI-PBA) — Question 29

The client produced a specification for a new product to be developed by Company A. Company A designed and successfully tested the new product against the test plan, yet the client does not agree that it meets the specification.
What could have caused this?

Answer options

• A. The requirements matrix did not adequately track back to client requirements.
• B. The product design was not properly reviewed by the quality department.
• C. Requirement changes were not properly identified in the project charter.
• D. The product was not adequately tested in accordance with the test plan.

Correct answer: C

Explanation

The correct answer is C because if requirement changes are not documented in the project charter, it can lead to misunderstandings about what the client expects. Option A is incorrect because while a requirements matrix is important, the failure to track client requirements does not directly relate to the project's charter. Options B and D are also not correct as they pertain to the design review and testing adequacy, which may not directly address the client’s specification agreement.