PMI Professional in Business Analysis (PMI-PBA) — Question 18

A national company with offices in every state in the country has deployed a solution to allow employees to view their health benefits online. The business analyst on the project team is validating solution results to assess whether or not the solution has achieved the desired business result.
Which is the best technique to gather information from employees regarding their satisfaction with the solution?

Answer options

• A. Survey
• B. Organization modeling
• C. Focus groups
• D. Interface analysis

Correct answer: A

Explanation

A survey is the most efficient way to gather quantitative and qualitative feedback from a large number of employees regarding their satisfaction. While focus groups provide in-depth insights, they are limited in participant numbers and may not represent the entire employee base. Organization modeling and interface analysis are not primarily designed for collecting user satisfaction feedback.