PMI Professional in Business Analysis (PMI-PBA) — Question 17

Through user acceptance testing, a software flaw was identified. What should the business analyst do next as part of the root cause analysis in order to analyze and resolve the discrepancy?

Answer options

• A. Create an interface analysis
• B. Create a Delphi estimation.
• C. Create a functional decomposition.
• D. Create a fishbone diagram.

Correct answer: D

Explanation

The correct answer is D, as a fishbone diagram is a tool used to identify the root causes of a problem by categorizing potential issues. Options A, B, and C do not specifically address root cause analysis and are not as effective for this purpose.